Posts Tagged ‘Arab government use of Facebook’

In his recent paper Open Data: A Paradigm Shift in the Heart of Government Ali M. Al-Khouri, Director General of the Emirates Identity Authority, cited Tahseen Consulting’s work on how social media technologies can be used to increase transparency and openness of Arab governments.

Al-Khouri cites Tahseen Consulting’s white paper An Arab Open Government Maturity Model for Social Media Engagement in explaining the need for governments to reflect joined up policy by reducing data silos. Tahseen Consulting’s social media maturity model challenges previous models of e-government and open government maturity based on the experiences of Western countries by offering region-specific guidance that accounts for the unique governance tradition of Arab public sector entities.

Our Arab government social media maturity model has been cited as a potential model for Korean public sector entities, highlighted by the World Bank as a valuable approach in communicating with Arab youth, and referenced in the World Wide Web Foundation’s Open Data Barometer.

When it comes to cutting edge research on the societal impacts of information and communications technology, social scientists and public sector leaders turn to Sage Jounals’ Social Science Computer Review. Tahseen Consulting is honored to have its framework for public sector social media adoption highlighted as a potential model for Korean public sector entities to leverage social media in efforts to make government more open, transparent, and accountable in the article Social Media Risks and Benefits: A Public Sector Perspective.

View Our Arab Public Sector Social Media Engagement Model

To obtain a copy of the study “An Arab Open Government Maturity Model for Social Media Engagement” please go to: http://www.tahseen.ae/r&iopengovernment.html#header

Our analysis of Arab public sector social media engagement found that existing generalized evolutionary models of e-government and open government offer poor prescriptive roadmaps for increased use of public sector social media use in the Arab region. As shown in the table reproduced from the article below, Tahseen Consulting’s social media based engagement model is the only empirically derived adoption model based on public sector social media activity in the Arab World.

Social Media–Based
Government Model
DescriptionSources
Social media–based adoption and engagementConsists of three stages for social media engagement, moving from one-way communication stage to service delivery and accessibility stageSchwalje and Aradi (2013)
Open government
maturity model
Consists of five levels of social media maturity, suggesting practitioners to achieve one level at a timeLee and Kwak (2012)
Social media
utilization model
Consists of three stages of utilization for citizen’s engagement in social media starting from Stage 1 (information socialization) and moving to Stage 3 (social transaction)Khan (2013)
Adoption process
for social media
Consists of three stages social media adoption process, evolving from informally experimentation to wide form of communication medium involving strategy and policies for social media useMergel and Bretschneider (2013)
Source: Reproduced from Khan, G. F., Swar, B., & Lee, S. K. (2014). Social Media Risks and Benefits: A Public Sector Perspective. Social Science Computer Review. doi: 10.1177/0894439314524701 available at http://ssc.sagepub.com/content/early/2014/03/26/0894439314524701.abstract.

The World Bank’s Communications for Governance and Accountability Program has also cited our research on how governments can use social media to engage with young citizens more effectively. The World Bank’s article Look Who Has a Megaphone… which cites our research is available here.

In late 2013 in our whitepaper An Arab Open Government Maturity Model for Social Media Engagement, Tahseen Consulting wrote about the increasing use of social media by Arab governments. Based on an analysis of Facebook, Twitter, and YouTube accounts of 28 public sector entities in Bahrain, Oman, Qatar, Saudi Arabia, and United Arab Emirates, we found that most social media activity by Arab governments wasn’t adding to more transparency or citizen participation in the public sector.

This week on their People, Spaces, Deliberation Blog, The World Bank’s Communications for Governance and Accountability Program cited our research on how governments can use social media to engage with young citizens more effectively.

You can read Tahseen Consulting’s An Arab Open Government Maturity Model for Social Media Engagement here

The World Bank’s article Look Who Has a Megaphone… which cites our research is available here

 An Arab Open Government Maturity Model for Social Media Engagement

The principles of open government may challenge Arab public sector institutions to embrace governance ideals, expand citizen interactions, and adopt operational practices which may not be manifest in their current offline functioning or necessarily demanded by citizens.